The VITA 2020 tax season has ended.
Thank you to everyone who participated!


The VITA has ENDED for the 2020 tax season.

Appointments for the 2020 tax filing season with VITA will begin on February 12th, 2021 and are available on a first come, first serve basis. Please review the checklist for the items that you will need to bring to your appointment.
We are no longer taking appointments.

Frequently Asked Questions

What should I bring to my tax return?

Click here to download and print a list of all materials to bring to your tax return. Please read all information below and be ready with all your tax documents when you come to your appointment.

How do I schedule an appointment?

VITA is no longer taking and/or scheduling appointments for the 2020 tax year.

Where do I go?

Depending on your appointment, you will need to go to one of the following locations:

Horizons, A Family Service Alliance
819 5th Ave SE, Cedar Rapids

Ladd Library
3750 Williams Blvd SW, Cedar Rapids

Thomas Park – Safe Room
343 Marion Blvd, Marion

How do I know when my taxes are done?

We will call you when your taxes are done. Your taxes won’t be filed until you pick them up, we review them with you, and get a signature.

The caller will work with you to figure out a time to come in so that we space out people coming in for appointments and people picking up their taxes.


  • VITA will not be using 211 for appointment scheduling, you will have the opportunity to schedule yourself with no wait time!
  •  Masks will be REQUIRED at all appointments.
  • VITA will only be conducting intake appointments, which will last about 15 minutes. You will leave your tax information with a certified tax preparer and pick them up 2-3 weeks later.
  • VITA will NOT accept any walk-ins, you must have an appointment to drop-off your taxes.
  • VITA will NOT have hour long in person appointments to keep you and our volunteers safe.

to see what you need to bring to your appointment.

to view the updated 2021 information.

VITA is grateful for your volunteered time and talent!

If you are interested in volunteering for VITA, follow the attached instructions and we will get back you you as soon as possible. There are multiple areas you can volunteer for: Intake Specialist, Greeter, and Tax Preparer.
NOTE that these positions require training, but it is free and UWECI will provide all necessary materials.

Frequently Asked Questions

Do I need to work in accounting to volunteer?

No! Since we train all volunteers ourselves, being an accountant (or other banking-relating job) isn’t necessary.

How do I sign up to volunteer?

You can sign up by visiting this page and filling out the sheet or by emailing Meredith Hershner at

Where can I find training information?

To view and access all of the training materials, please click here
You will find all the items you need to either learn the ropes, or refresh your memory.

Will there be measures to ensure my health/safety?

Absolutely. We intend on ensuring that all volunteers and clients are able to attend their appointments with peace of mind. Including hand sanitation stations, glass dividers, and frequent sanitation of surfaces as well as a limited number of individuals allowed in a single room at a time.

to sign up to be a volunteer.

We believe in transparency.

That is why we will be providing you with real-time data of how many community members have been helped. Numbers will be updated every week so that everyone can see the impact that VITA has. Feel inspired? You can volunteer with VITA here.

Total Refunds Filed:

(as of 5/19/21)

Total Refunds Prepared:

(as of 5/19/21)

Overall Total:

(as of 5/19/21)

VITA Tax Season 2020 Numbers:

Total Refunds Filed:
Total Refunds Prepared:
Overall Total Tax Refunds:

Basic Safety Protocols

We are strongly encouraging you to wear a mask as we want to keep you and our volunteers safe. Volunteers will be required to wear a mask during their volunteer shifts. If you experience any of the following symptoms DO NOT come to your appointment:

– Fever                 – Cough                  -Shortness of breath                 -Chills                 -Muscle pain

-Headache                 -Sore throat                 -New loss of taste or smell

If you receive notice that you have been exposed to COVID-19 through contact tracing, you must notify VITA immediately so notice can be provided to other volunteers and clients who may have been exposed. Call 319-538-4217.

If you have any questions about VITA, please call 319-538-4217 or email